— Track Record

Seventeen years. Twenty-plus turnarounds.

Selected engagements across PMI, BPR, HR design, strategy execution, global operations, and IT transformation — working with foreign and domestic companies in the ¥2–50B revenue range. Client names are withheld; industry, scale, challenge, and result are shown.

— HR Design (4 engagements)
01

Group-wide HR system redesign

Industry: Telecom / Software (major domestic group) Role: PM (design & execution) Duration: 2 months

Designed a performance-linked HR framework for a group restructuring. Led process design, stakeholder integration, To-Be modeling, and delivery of modification proposals under tight deadline.

Delivered To-Be framework + modification proposals on schedule
02

Full HR system build — scale-up phase

Industry: Foreign-owned FMCG · ¥2B revenue Role: Hands-on PM & bridge Duration: 13 months

Built the HR system from near-zero: current-state diagnosis, all-employee interviews, JD redesign across every position, skill-gap analysis, workforce planning, evaluation framework, compensation design.

Full HR architecture operational across all functions
03

HR redesign + talent acquisition for Tokyo expansion

Industry: Domestic FMCG · ¥5B revenue Role: Hands-on PM & bridge Duration: 9 months

Company approaching ¥5B revenue, expanding into Tokyo with a plan to recruit foreign executive talent. Built full HR framework and designed + executed direct executive-level recruiting.

Foreign executive hires secured; Tokyo base operational
04

HR system overhaul at scale

Industry: Foreign-owned FMCG · ¥50B revenue Role: HR-lead hands-on PM Duration: 25 months

Complete HR system redesign at ¥50B scale: diagnosis, all-employee interviews, JD redesign, skill-gap analysis, workforce planning, evaluation framework, compensation design, external labor counsel coordination.

End-to-end HR transformation delivered
— BPR / CS Transformation (4 engagements)
05

Contact-center turnaround

Industry: Foreign-owned FMCG Role: CS lead · Hands-on PM Duration: 9 months

Daily call volume of 3,000+. Response rate under 10%. Led month-one diagnosis, then direct executive-level talent sourcing (five key hires), then culture change and KPI-driven execution.

Response rate 10% → 90% · Culture restored
06

Contact-center rebuild under forced headcount change

Industry: Foreign-owned FMCG Role: CS lead · Hands-on PM Duration: 6 months

Entered mid-crisis: near-total planned headcount replacement of frontline CS. Secured 10 replacement staff inside 30 days to prevent operational stop, then rebuilt KPI plan and new culture.

Continuous operations maintained through transition
07

Contact-center chronic-attrition fix

Industry: Domestic FMCG Role: Japan-lead hands-on driver Duration: 9 months

Years-long attrition cycle outpacing hiring and training. Executed DX-driven efficiency measures to reduce workload, redesigned KPI cadence, and rebuilt team culture.

Attrition stabilized · Operation brought back into control
08

Internal communications BPR

Industry: Major domestic group Role: Hands-on driver Duration: 8 months

Internal-comms operation with accumulated issues. Led month-one diagnosis and full reform action list, then ran the resolution sprint end-to-end.

Issue backlog closed · Operation restructured
— PMI (3 engagements)
09

Three-company integration over 24 months

Industry: Foreign-owned FMCG Role: Hands-on PM Duration: 8 months

Lead the post-M&A integration of three entities. Stakeholder mapping, change plan, KPI design, HR-integration coordination, full execution support.

Three-way integration completed
10

Two-company merger with no standing org structure

Industry: Domestic consumer Role: Hands-on PM Duration: 9 months

Two-entity merger where neither side had a workable org structure. Direct executive-level hiring across sales, marketing, legal, IT, G&A, and offshore R&D liaison. Full integration execution.

Unified organization stood up · Integration operationalized
11

Japan-entity business-model conversion after HQ M&A

Industry: Foreign-owned FMCG Role: PMO · Hands-on Duration: 12 months

HQ-driven M&A required the Japan legal entity to shift business model. Led change analysis, action planning, and execution across 30-person cross-functional team.

Model transition delivered without operational break
— Strategy Execution (2 engagements)
12

HQ-mandated Japan market plan

Industry: Foreign-owned FMCG Role: Hands-on PM Duration: 13 months

HQ revenue directive. Led function-by-function issue extraction, improvement planning, KPI design, and monthly HQ alignment. Ran the weekly execution loop.

HQ-aligned plan executed · Revenue growth delivered
13

President-office strategy execution

Industry: Foreign-owned FMCG Role: PMO · Hands-on Duration: 13 months

Direct reporting into the Japan president. HQ alignment, function-by-function issue extraction, improvement planning, KPI reporting in English to HQ.

HQ-mandated targets met · Direct HQ reporting maintained
— Office & Culture (2 engagements)
14

Tokyo office launch with parallel hiring

Industry: Domestic FMCG Role: Hands-on PM Duration: 4 months

New Tokyo office with no location selected while hiring was already in progress. Led location & tenant selection, working-environment design, budget, parallel hiring, lease negotiation, infrastructure build, and day-one activation.

Office operational on schedule · New staff onboarded day one
15

Cultural-change relocation (president-direct mandate)

Industry: Foreign-owned FMCG Role: Hands-on PM Duration: 7+ years (phased)

President-direct cultural-change program. Workforce planning, relocation scoping & budget, skill-gap analysis under new JDs, terminations coordinated with legal counsel, new-ways-of-working rollout, media announcement.

Workforce rebuilt · New operating culture delivered
— Global Operations (1 engagement)
16

500-person global incentive program

Industry: Domestic FMCG Role: Hands-on PM Duration: 17 months

Multi-city global incentive tour for 500 participants. Coordination across Las Vegas, New York, Paris, and Dubai stakeholders over a 12+ month runway, plus follow-on global promotion.

Program delivered on budget · Multi-city execution completed
— Zero-to-One (1 engagement)
17

New licensed welfare venture — launch through self-sustaining

Industry: Licensed childcare (regulated) Role: Principal · Hands-on PM Duration: 22+ months

Led an end-to-end new venture: capital, hiring, property search & contracting, Tokyo metropolitan licensing, client acquisition, revenue stabilization, then delegation & self-running operation.

Licensed · Revenue-stable · Self-running under delegated authority
— IT & Systems (2 engagements)
18

HQ-mandated CRM rollout

Industry: Foreign-owned FMCG Role: Hands-on PM Duration: 9 months

HQ-selected CRM forced onto Japan business process. Field diagnostics, issue extraction, KPI design, training material build, rollout & stabilization, and ongoing HQ reporting.

CRM operational in Japan · HQ reporting loop stable
19

Full internal IT refresh

Industry: Domestic FMCG Role: Hands-on PM Duration: 4 months

Domain management, web server, endpoint, software stack, file server, remote-access security, cloud migration, collaboration tools, groupware — all rebuilt. Training material and staff training delivered.

Full IT stack modernized · Staff trained to operate

Need more detail on a specific case?

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